Refund policy

Return & Refund Policy

Last updated: November 2025

At BOZ Timberworks, we take pride in the craftsmanship and quality of our furniture. Each piece is made with care and attention to detail. Because of this, most of our items are made-to-order and may have natural variations in timber grain, colour, and finish — this is part of what makes every piece unique.

Change of Mind

We do not offer refunds or exchanges for change of mind or custom order preferences (including variations in timber tone, grain, or finish), as each piece is made specifically for your order.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery at support@boztimberworks.com.au with:

Your order number
Photos of the damage or fault
A brief description of the issue

We’ll assess your claim and, if approved, we’ll arrange a repair, replacement, or refund in accordance with the Australian Consumer Law.

Repairs & Warranty

Our products are covered by a 12-month warranty against manufacturing defects. This does not cover:

Normal wear and tear
Misuse, neglect, or improper care
Environmental damage (e.g., moisture, heat, sunlight)

If an issue occurs outside this period, we may still be able to help with repairs or replacement parts at a reasonable cost.

Returns Process

If your return is approved:

We’ll provide instructions and return address details.
Items must be securely packed in their original packaging (or equivalent).
Once received and inspected, we’ll notify you of the outcome and process any refund to your original payment method.

Please note: Return shipping costs are the responsibility of the customer unless the item is confirmed faulty or incorrectly supplied.

Contact Us

For any questions about returns or refunds, reach out to:

support@boztimberworks.com.au